Refund policy

Refund Policy

Effective Date: August 2026

This Refund Policy explains how returns, refunds, and order cancellations work for purchases made on imperialequine.com. It is part of, and should be read together with, our Terms of Service and Terms of Sale.

Consumable Products

Because Imperial Equine products are consumable equine supplements, opened or used product generally cannot be returned, for the health, safety, and quality-assurance reasons standard across the supplement industry.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at info@imperialequine.com within 2 days of delivery with your order number and, where possible, a photo of the issue. We will work with you on a replacement or refund at no cost to you.

Order Cancellations

You may cancel an order before it ships by contacting us at info@imperialequine.com or (805) 920-0922. Once an order has shipped, it is subject to the terms above rather than cancellation.

Subscribe & Save (Auto-Ship) Orders

You can pause, skip, change the frequency of, or cancel a Subscribe & Save subscription at any time through your account or by contacting us — there is no minimum commitment. Cancelling stops future charges; it does not retroactively refund an order that has already been charged and shipped under the terms above.

Refund Processing

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer's processing times.