Terms of Service — Imperial Equine, LLC

Effective Date: August 2026

Welcome to imperialequine.com (the "Site"), owned and operated by Imperial Equine, LLC ("Imperial Equine," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Site, and your purchase of any products through it (collectively, the "Services"). By using the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

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1. Agreement to Terms

By accessing or using the Site, you confirm that you have read, understood, and agree to these Terms, as well as our Privacy Policy, which is incorporated by reference. These Terms apply to all visitors, users, and customers of the Site.

2. Changes to These Terms

We may revise these Terms at any time to reflect changes in our products, services, or legal requirements. The "Effective Date" above reflects the most recent revision. Continued use of the Site after changes are posted means you accept the revised Terms. We encourage you to review this page periodically.

3. Eligibility & Accounts

You must be at least 18 years old, or the age of majority in your state of residence, to place an order on the Site. If you create an account, you agree to provide accurate and current information and to keep your login credentials secure. You are responsible for all activity that occurs under your account. Notify us immediately at info@imperialequine.com if you suspect unauthorized use of your account.

4. Products, Pricing & Availability

We work to keep product descriptions, images, and pricing accurate and current, but errors can occur. If a product is mispriced or misdescribed, we reserve the right to correct the error, cancel affected orders, and refund any amount charged, or to contact you before shipping to confirm whether you'd like to proceed at the correct price. Product availability, formulas, packaging, and pricing are subject to change without notice.

5. Orders & Payment

Placing an order is an offer to purchase, which we may accept or decline at our discretion (for example, in cases of suspected fraud, pricing errors, or unavailable inventory). You agree to provide accurate billing and shipping information and authorize us to charge your chosen payment method for the full order amount, including applicable taxes and shipping. You will receive an order confirmation email once your order is placed; please retain this for your records.

6. Subscribe & Save (Auto-Ship) Orders

Selecting "Subscribe & Save" at checkout enrolls you in a recurring order for the selected product, flavor, and size, delivered on the frequency you choose. By subscribing, you authorize us to automatically charge your payment method on file and ship a new order at each interval until you cancel. You'll be able to manage, pause, skip, or cancel your subscription at any time through your account or by contacting us at info@imperialequine.com. Subscription pricing and any associated shipping discount are based on the terms in effect at the time each order processes and may change with notice. If a scheduled charge fails, we'll attempt to notify you and may pause the subscription until payment information is updated.

7. Shipping

Shipping timelines, carriers, and rates are provided at checkout and may vary based on your location and the shipping method selected. Risk of loss and title for products pass to you upon our delivery to the shipping carrier. We are not responsible for delays caused by the carrier or events outside our control.

8. Returns, Refunds & Cancellations

Because our products are consumable equine supplements, opened or used products generally cannot be returned for health and safety reasons, consistent with standard practice in the supplement industry. If you receive a damaged, defective, or incorrect item, contact us at info@imperialequine.com within 2 days of delivery and we will work with you on a replacement or refund. Orders may be canceled prior to shipment by contacting us; once an order has shipped, our standard return terms apply.

9. Health & Product Disclaimer

Please read this section carefully. The content on this Site — including formula descriptions, ingredient information, and any educational content — is provided for general informational purposes only and is not intended as, and should not be relied upon as, veterinary advice, diagnosis, or treatment. Imperial Equine products are supplements intended to support general wellness; they are not drugs and are not intended to diagnose, treat, cure, or prevent any disease. Every horse is different, and individual results may vary. Always consult a licensed veterinarian before starting any new supplement, particularly for horses with existing health conditions, on other medications, or competing under a governing body with its own substance rules. Conduct independent testing on all products. Discontinue use and consult your veterinarian if your horse shows any adverse reaction. Reliance on any information provided on this Site and on the Products is solely at your own risk.

10. Personalization

Certain products may offer the option to personalize an order (for example, adding your horse's name). Personalized items are custom to your order — please double-check spelling and details before submitting, as we are not responsible for errors in the information you provide, and personalized items are generally excluded from returns except in cases of a defect or fulfillment error on our part.

11. Veterinary Partner Program

Our Veterinary Partner Program is subject to its own separate program terms, provided directly to enrolled and prospective practices. Nothing in these Terms modifies the terms of that program.

12. Promotions, Discount Codes & Sample Packs

Promotional offers (such as a first-order discount) are subject to the specific terms disclosed at the time of the offer, may be limited to new customers or specific products, cannot be combined with other offers unless stated otherwise, and may be modified or discontinued at any time. The Sample Pack is intended for trial purposes and is not formulated as a complete daily serving — see individual formula pages for full feeding guidance.

13. Intellectual Property

All content on the Site — including our name, logo, product names, formula descriptions, photography, graphics, and site design — is the property of Imperial Equine, LLC or our licensors, and is protected by U.S. copyright, trademark, and other intellectual property laws. You may view and use the Site for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Site without our prior written permission.

14. Reviews & User Content

If you submit a product review, testimonial, photo, or other content to us (collectively, "User Content"), you grant Imperial Equine a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, and publish that User Content in connection with marketing and promoting our products, in any media, without additional compensation to you. You are solely responsible for your User Content and represent that you have the right to submit it and that it does not violate any third party's rights or contain false, misleading, or unlawful material. We may, but are not obligated to, monitor, edit, or remove User Content at our discretion.

15. Prohibited Conduct

You agree not to: use the Site for any unlawful purpose; attempt to gain unauthorized access to any part of the Site or its systems; interfere with the Site's operation (including via bots, scrapers, or automated data collection); upload harmful code; impersonate any person or entity; or use the Site to transmit spam, harassment, or unlawful content.

16. Third-Party Links

The Site may link to third-party websites (for example, resources referenced on our Veterinarians or educational pages) that we do not control. We are not responsible for the content, policies, or practices of any third-party site, and inclusion of a link does not imply our endorsement.

17. SMS & Email Marketing

If you opt in to receive marketing emails or text messages from us, you consent to receive recurring communications at the email address or phone number provided, which may be sent using automated systems. Message and data rates may apply. You may unsubscribe from emails at any time using the link in any message, or from texts by replying STOP. Consent to marketing communications is never a condition of purchase.

18. Disclaimer of Warranties

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

19. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IMPERIAL EQUINE, LLC AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR OUR PRODUCTS. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SITE WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. SOME STATES DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

20. Indemnification

You agree to indemnify and hold harmless Imperial Equine, LLC and its owners, employees, and contractors from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.

21. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Agreement to Arbitrate. You and Imperial Equine, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any products or services purchased through the Site (a "Dispute") will be resolved through binding individual arbitration, rather than in court, except as set forth below. This agreement to arbitrate is governed by the Federal Arbitration Act.

Arbitration Procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration will be conducted in Los Angeles County, California, or, at your election, by telephone or video conference, or based on written submissions if the claim does not exceed $10,000. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Imperial Equine will pay AAA filing, administration, and arbitrator fees for claims under $10,000 unless the arbitrator finds your claim frivolous, consistent with AAA consumer rules.

Class Action & Jury Trial Waiver. YOU AND IMPERIAL EQUINE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. Disputes must be brought in your individual capacity only, and the arbitrator has no authority to consolidate claims or preside over any class or representative proceeding. Nothing in this section prevents you from seeking public injunctive relief where such a waiver is prohibited under applicable law, including California law.

Carve-Outs. Either party may instead bring an individual action in small claims court for disputes within that court's jurisdiction. Nothing in this section prevents either party from seeking injunctive or equitable relief for claims related to intellectual property infringement, unauthorized access to the Site, or violation of the prohibited-conduct provisions of these Terms.

Opt-Out Right. You may opt out of this arbitration agreement by sending written notice to info@imperialequine.com within 30 days of first accepting these Terms, including your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will instead be resolved in the state or federal courts located in Los Angeles County, California, and both parties consent to the personal jurisdiction of those courts.

Severability of This Section. If any part of this arbitration agreement is found unenforceable, the remainder will still apply; however, if the class-action-waiver provision is found unenforceable as to a particular Dispute, then the agreement to arbitrate will not apply to that Dispute, and it must instead be brought in the courts located in Los Angeles County, California.

22. Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will stay in full effect.

23. Entire Agreement

These Terms, together with our Privacy Policy and any policy pages referenced on the Site (Shipping, Returns), make up the entire agreement between you and Imperial Equine, LLC regarding your use of the Site.

24. Contact Us

Imperial Equine, LLC
PO BOX 7834
Porter Ranch, CA 91327
Email: info@imperialequine.com
Phone: (805) 920-0922 Hours: Every Day, 8am–6pm PST

Terms of Sale — Imperial Equine, LLC

Effective Date: August 2026

These Terms of Sale govern every purchase made on imperialequine.com (the "Site") from Imperial Equine, LLC ("Imperial Equine," "we," "us," or "our"). They apply alongside, and do not replace, our Terms of Service, Refund Policy, Shipping Policy, and Legal Notice. By placing an order, you agree to these Terms of Sale.

1. Order Acceptance

Your order is an offer to purchase, not an acceptance. We may accept, decline, limit the quantity of, or cancel any order at our sole discretion, including where we suspect fraud, identify a pricing or listing error, cannot verify payment, or cannot fulfill an order for any other reason. If we cancel an order after payment has been captured, we will issue a full refund of the amount charged.

2. Pricing and Taxes

All prices are listed in U.S. dollars and are exclusive of applicable sales tax, which will be calculated and added at checkout based on your shipping address. We reserve the right to correct pricing errors at any time, including after an order has been placed, and will notify you before shipping if a correction affects your order.

3. Payment Authorization

By providing a payment method, you represent that you are authorized to use it and you authorize us (or our payment processor) to charge the full order total — including product price, shipping, and tax — to that payment method. For Subscribe & Save (auto-ship) orders, you authorize recurring charges on the schedule described in our Terms of Service until you cancel.

4. Product Warranty Disclaimer

Except as expressly stated on a product's label, Imperial Equine makes no warranty, express or implied, regarding any product sold on the Site, including no warranty of merchantability or fitness for a particular purpose. Products are sold "as is." See our Legal Notice for product cautions, warnings, and directions for use, which apply to every sale.

5. Delivery and Risk of Loss

Estimated delivery times are provided at checkout and are not guaranteed. Title and risk of loss for products pass to you upon our delivery of the order to the shipping carrier. We are not responsible for delays, loss, or damage caused by the carrier after that point, though we will reasonably assist you in filing a claim with the carrier where appropriate.

6. Returns and Refunds

Sales are subject to our Refund Policy, which is incorporated into these Terms of Sale by reference. Because our products are consumable equine supplements, opened or used product generally cannot be returned for health and safety reasons.

7. Limitation of Liability

Imperial Equine, LLC's liability for use of any product purchased through the Site shall not exceed that product's purchase price, and in no event shall Imperial Equine, LLC be liable for any consequential or incidental damages resulting from a product's use. This limitation is in addition to, and does not replace, the limitation of liability set out in our Terms of Service.

8. Force Majeure

We are not liable for any failure or delay in fulfilling an order caused by events beyond our reasonable control, including natural disaster, carrier disruption, labor dispute, or supply shortage.

9. Governing Law and Disputes

These Terms of Sale are governed by the laws of the State of California, without regard to conflict-of-law principles, and are subject to the arbitration agreement, class action waiver, and dispute resolution procedure set out in our Terms of Service, which apply equally to any dispute concerning a purchase made under these Terms of Sale.

10. Contact

Imperial Equine, LLC
PO Box 7834
Porter Ranch, CA 91327
Email: info@imperialequine.com
Phone: (805) 920-0922